Telephone Service & Repairs
North American Telecom uses advanced systems and technologies to give our customers the fastest, most comprehensive service available.
24/7 Call Center
North American Telecom’s 24/7 Call Center gives our customers a unique 800 number they can use to resolve day-to-day repair calls. Our Call Center also serves as the scheduling center for customer-requested moves, adds, and changes. All Call Center technicians have extensive customer service experience and are cross-trained by product manufacturers to provide expert assistance. Specialized Call Center software allows us to track and manage work in real time.
- 24 hours a day, 7 days a week
- Unique 800 number
- State-of-the-art technology utilizing ISDN, ADSL, Frame Relay, and multi-tiered T1 lines
- Remote diagnostics and programming
- Online technical library
- Client asset management services
Immediate Remote Service
North American Telecom’s Call Center technicians employ remote diagnostic technologies to provide immediate service. These remote access tools let them “dial in” to solve problems directly, identifying problems and making programming changes on systems such as Definity, Legend, Magix, and Partner.
North American Telecom has been helping businesses create robust, cost-effective communication solutions for more than 25 years. For more information or to schedule a free consultation and onsite business survey, call 843-816-0455 or contact us today!